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181) The Shamrock way: a legacy to share : treating employees like family and customers like friends
Author
Publisher
Arizona Historical Foundation
Pub. Date
[1996]
Language
English
Author
Publisher
David R. Godine, Publisher
Pub. Date
2020.
Language
English
Description
"A wickedly witty field guide to bookstore customers from the Person Who Doesn't Know What They Want (But Thinks It Might Have a Blue Cover) to the harried Parents Secretly After Free Childcare. It does take all kinds. If you visit bookshops more often than the grocery store, you'll recognize the types. There's the Expert (with subspecies from the Bore to the Helpful Person), the Young Family (ranging from the Exhausted to the Aspirational), Occultists...
Author
Publisher
HarperCollins Leadership, an imprint of HarperCollins
Pub. Date
[2019]
Language
English
Description
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line. When customers complain, employees respond. The typical service model is riddled with holes. What about...
Author
Publisher
Greenleaf Book Group Press
Pub. Date
[2013]
Language
English
Description
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories...
